Select Page

FAQ’s about our Store

FAQs – Frequently Asked Questions

Welcome to our FAQs section! Here, we’ve compiled answers to some of the most common questions you might have about our store and services.

  1. How do I place an order?

You can easily place an order on our website at []. Alternatively, you can call us at [03000745112], message us on Facebook, Instagram, or Whatsapp, and our team will be happy to assist you. When placing an order, make sure to provide your Name, Email, Mobile Number, and Address.

  1. Do you sell authentic products?

Yes, we guarantee the 100% authenticity of our products. Our items are sourced directly from the principal companies or authorized distributors/suppliers of the brands we carry.

  1. Is signing in necessary to place an order?

No, you can choose to place an order as a Guest Checkout. However, we recommend creating an account to access exclusive offers available only to our online customers.

  1. How can I confirm my Cash on Delivery (COD) order?

To confirm your COD order, you can contact us through Facebook, Instagram, Whatsapp at [contact number]. Alternatively, you can wait for our call as we make three attempts to reach you before canceling a customer-placed order.

  1. How can I track my order?

Once your order is assigned a tracking number, we’ll send you an SMS and email notification. You can then track your order using our logistic partner’s website.

  1. What payment options are available?

We offer a variety of payment options, including Direct Deposit, Credit Card, Debit Card, and Cash on Delivery (COD).

  1. Where can I file a complaint about my order?

If you have any issues with your order, you can reach out to us via Whatsapp at [contact number]. We’re here to help!

  1. What is your Exchange Policy?

After receiving your order, you have the right to exchange a product within 24 hours if it remains unused and unopened, and the packaging is undamaged. Please note that shipping charges for the exchange are the customer’s responsibility.

We hope these FAQs have provided you with the information you need. If you have any more questions, feel free to contact us through the provided channels, and our team will be happy to assist you. Thank you for choosing us for your shopping needs!